‘Nobody Explained Anything’: Frustration Among First Guests At UK’s Quarantine Hotels

Some of the first guests to check into the UK’s Covid-19 quarantine hotels have expressed their discontent at the new tough border policy – with the £1,750 cost and a lack of anything to do at the top of a list of early complaints. 

UK and Irish nationals and UK residents returning to England from one of the government’s 33 “red list” countries – which covers Portugal, the United Arab Emirates, South America and southern Africa – in the past 10 days must now self-isolate in hotels.

The rule applies to people returning to Scotland from any destination.

One traveller quarantining at the Radisson Blu Edwardian hotel near Heathrow Airport said he was “feeling sad” at the prospect of days of isolating.

Speaking to the PA news agency over the phone, delivery driver Roger Goncalves, 23, who lives in London, said: “I did my test for coronavirus. The test was negative. Why do I need to stay in my room?”

He explained he had tried to fly back from Brazil last week – before the requirement to quarantine in a hotel was in place – but his airline cancelled his flight.

He described the £1,750 cost of staying in the hotels as “crazy”.

Asked how he will spend the time in his room, Goncalves said he would “watch TV, watch Netflix”.

<strong>Andressa Pelosini, 43, who is with Roger Goncalves from Brazil, gestures to members of the media from the window of Radisson Blu Edwardian Hotel, near Heathrow Airport.</strong>” data-caption=”<strong>Andressa Pelosini, 43, who is with Roger Goncalves from Brazil, gestures to members of the media from the window of Radisson Blu Edwardian Hotel, near Heathrow Airport.</strong>” data-rich-caption=”<strong>Andressa Pelosini, 43, who is with Roger Goncalves from Brazil, gestures to members of the media from the window of Radisson Blu Edwardian Hotel, near Heathrow Airport.</strong>” data-credit=”PA” data-credit-link-back=”” /></p>
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Zari Tadayon, who flew into Britain on Monday from Dubai, will have to spend her 69th birthday alone in a Radisson Blu hotel room.

Tadayon, who hails from Greece but has pre-settled status and her family in Britain, flew to Dubai on January 22 to deal with some legal matters before Britain brought in its hotel quarantine policy.

“It’s disappointing – it’s quite disappointing,” Tadayon told Reuters from the hotel. “I’m not sure if I am allowed out – nobody explained anything to me.”

She will celebrate her birthday on Tuesday alone in her room.

“I can’t even see my children on my birthday,” Tadayon said.

“The cost is quite high – I wasn’t prepared for this forced expense. I could have given it to my children or celebrated my birthday nicely with my family for half of that amount or even a quarter of that amount.”

Tadayon said she had to wait for several hours on entry into the country because of teething problems with the quarantine policy.

“The officers at the immigration were not very sort of up-to-date about what they should be doing – we just waited and waited for a hotel,” she said.

Asked what she would do for 10 days, she said: “I don’t know. I don’t have any books with me as I was not prepared. Maybe watch TV and chat with friends and family online. What else can you do?”

 

Zari Tadayon gestures from a window of the Radisson Blu Hotel.<strong>Handout photo issued by Zari Tadayon of an excerpt from the welcome pack given to quarantining guests at the Radisson Blu.</strong>” data-caption=”<strong>Handout photo issued by Zari Tadayon of an excerpt from the welcome pack given to quarantining guests at the Radisson Blu.</strong>” data-rich-caption=”<strong>Handout photo issued by Zari Tadayon of an excerpt from the welcome pack given to quarantining guests at the Radisson Blu.</strong>” data-credit=”PA” data-credit-link-back=”” /></p>
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Wagner Araujo, 43, who lives in London, arrived at Heathrow airport on Monday with his wife Elaine, 40, having come from Brazil where they went to visit a sick relative.

Wagner told Sky News: “We are here for four hours and we are crazy already. If you see the room, it’s like a prison with a good bed.

“You’ve got to play cards, read books and sleep for 10 days, that’s it.”

Elaine added: “We thought we were going to come back before all this happened, it’s very stressful.

“We’re very frustrated because the bills will come and we don’t have that money because we’re not working.

“To be honest we don’t know how we’re going to pay for that.”

Wagner said they had flown via Madrid and had to flag up the fact they had started in São Paulo.

Wagner told MailOnline: “As we got off the plane, there was a man standing with a sign saying: ‘Passengers from red list countries.’ We went up to him and told him that we had arrived from Brazil. I found that quite shocking because we could have easily avoided him and not told him where we had been.”